Andon Analytics
Help-request flow across the floor — who is calling whom, how fast calls are acknowledged and cleared, and where downstream escalations cluster. Raise or resolve a call and it appears on the live board too.
Active calls
2
0 resolved today
Avg response
3m 57s
call → acknowledged
Avg resolution
28m 19s
call → cleared
Escalations
6
downstream impact
Help calls by department
CallsAvg resolution
Raise a help request
Recent help requests
| Route | Reason | Impact | Status | Response | Resolution | Raised | |
|---|---|---|---|---|---|---|---|
| Production→Quality | Cap feed empty | Downstream | resolved | 4m 0s | 24m 0s | 3d ago | — |
| Production→Quality | CIP required | Downstream | resolved | 3m 0s | 29m 0s | 3d ago | — |
| Production→Maintenance | Low component stock | Station only | resolved | 3m 0s | 18m 0s | 3d ago | — |
| Production→Quality | Quality check | Whole line | resolved | 4m 0s | 21m 0s | 3d ago | — |
| Production→Warehouse | CIP required | Station only | resolved | 3m 0s | 27m 0s | 4d ago | — |
| Production→Maintenance | Label jam | Downstream | resolved | 5m 0s | 31m 0s | 4d ago | — |
| Production→Warehouse | Low component stock | Station only | resolved | 8m 0s | 24m 0s | 5d ago | — |
| Production→Warehouse | Sensor fault | Whole line | resolved | 8m 0s | 16m 0s | 5d ago | — |
| Production→Maintenance | CIP required | Station only | resolved | 4m 0s | 42m 0s | 5d ago | — |
| Production→Warehouse | CIP required | Whole line | resolved | 3m 0s | 14m 0s | 5d ago | — |
| Production→Maintenance | Label jam | Station only | active | 8m 0s | — | 5d ago | |
| Production→Quality | Changeover assist | Downstream | resolved | 4m 0s | 40m 0s | 6d ago | — |
| Production→Quality | Changeover assist | Whole line | resolved | 7m 0s | 22m 0s | 6d ago | — |
| Production→Maintenance | Sensor fault | Station only | resolved | 3m 0s | 28m 0s | 6d ago | — |
| Production→Quality | Changeover assist | Station only | resolved | 1m 0s | 37m 0s | 8d ago | — |
| Production→Quality | Changeover assist | Downstream | resolved | 1m 0s | 44m 0s | 8d ago | — |
| Production→Maintenance | CIP required | Downstream | active | 1m 0s | — | 8d ago | |
| Production→Warehouse | Sensor fault | Whole line | resolved | 1m 0s | 36m 0s | 8d ago | — |